Your Experience is Our Priority
At Life Code Diagnostic Laboratory, we do more than provide diagnostic services — we build trusting relationships with our patients and partners.
Your feedback is an essential factor in improving our services.
Whether it reflects a positive experience or highlights an area requiring investigation, we encourage you to share it with us.
We Are Here to Listen
If any aspect of our service does not meet your expectations, please contact us.
Our team handles every concern with discretion, responsibility, and respect.
You can reach us:
- By email: k.tyrosvoutis@life-code.gr
- By phone: +30 210 69 17 172
- Through the contact form on our website
- In person at our laboratory
Complaint Management
Every complaint or comment is addressed according to a defined procedure:
- Recorded immediately
- Evaluated by competent personnel
- Investigated thoroughly and objectively
- Appropriate corrective actions are taken, where necessary
- Updates are provided regarding progress and outcomes
Response Time
As part of our commitment to responsible service:
- Acknowledgment of receipt is provided within 24 hours
- Investigation begins immediately
- Completion occurs within a reasonable timeframe
Confidentiality
All information is managed with strict confidentiality and in accordance with applicable data protection legislation.
Continuous Improvement
Complaints and feedback are analyzed systematically to:
- Continuously improve the quality of our services
- Prevent recurring issues
- Enhance the overall patient experience
Our Commitment
At Life Code, we are committed to handling every concern with:
- Transparency
- Objectivity
- Respect for the individual
Our goal is to ensure and continuously improve the quality of the services we provide, in accordance with internationally recognized standards, such as ISO 15189.
Communication and Quality Enhancement
We are available for any observations or comments regarding your experience.
The systematic recording and evaluation of your feedback is a key component of our quality system and contributes to the ongoing improvement of our services.